There is a long list of home services you may seek. To name a few, plumbing, electric, carpentry, pest control, home cleaning, gardening, laundry, fabrication, and home appliances repair services.
With home services being an economic sector that has grown over the years and is still growing, companies that offer these services have flooded both the offline market and online market.
They now advertise their services online to reach a mass audience. Companies like Admitad Lite have even made it easier to look for home service online. You can simply click on their respective affiliate links from influencers’ social media platforms, and you’ll be directed to the company.
For example, you watch a Youtube video and the Youtuber attaches an affiliate link to that specific home service company, and because you are seeking the same, you use the link to buy the service. Remember, the Youtuber is getting revenue from it, this already tells you that chances are high that it might not be an honest review after all.
Therefore, it may be particularly difficult for a person looking for home services online to tell whether the company is credible and trustworthy. That has led me to write this article, I shall share a few benefits of reviews when looking for home services online.
1. To compare customer services
Everyone is picky. We like to get the best service out there for a good price. If we need a house cleaning service, we’re likely to go with one company that has been recommended to us by our friends.
What about when we’re new to a place and there is no option but to look for these services online? This is where reviews come in.
Customers who’ve come before you will comment about the company’s customer service and if you get more positive reviews, you might as well choose to work with the company.
If the company has gotten a lot of negative reviews, then you ought to be cautious before deciding to go for it. Also, reading the reviews of similar companies will help you choose better in regards to customer service.
2. To engage with the experience from current and previous customers.
As mentioned, there are many home services companies online, some are genuinely after customer satisfaction and others run after money.
By reading reviews from current and previous customers of the company, you’ll be able to know the experiences they got. Some customers will raise complaints, and it will be up to you to be cautious when you decide to choose the company.
Positive reviews will lead the way for you to get some level of trust and confidence in the company even before you begin working with them.
3. To know the quality of service offered.
Advertisements are meant to attract customers, and no company can criticize themselves. They tend to craft a perfect image of themselves and the services they offer.
Some engage in false and misleading advertisements, and if you are not keen you’ll fall into these traps as they are very appealing to the eye.
From advertisements, you can’t tell the quality of service because, unlike goods, it can only be told after the service has been offered. This is why you should read reviews from customers who’ve already experienced the first-hand service from the home service company.
Thankfully, third-party review sites like ReviewsBird are there to filter out such bad advertisement practices. Reviews from these sites give you a balance of positive and negative comments. These are credible commentaries unlike when the reviews are purely positive remarks.
I don’t mean to say that all positive reviews are fake. It is much easier to trust a review site where there is a mixture of comments. As a potential customer seeking home services, visiting such third party sites will greatly help.
As a take-away tip from me, also learn ways in which you can point out fake reviews. This should be an online shopping skill everyone needs to have, or else you might end up among the unlucky online shoppers.
4. To get peer recommendations
The best part of reading reviews is when you get better recommendations from people who’ve used both the service under review and a similar one.
They’ll post their honest experience with the service and comment whether it’s something they’d recommend to someone else or give another suggestion of a different company that gives better service.
You can then go ahead and compare the two companies and decide which one is best for you by looking at other factors like price listing and time.